Frequently Asked Questions

Answer all of your questions

Purchases & Refunds

The bitcoin network processes transactions per block. this means that the time between two transactions is at an average interval of 10 minutes. There could also be a lot of transactions in queue and your transaction fee was to low to have it instantly processed.
contact us via the support page and we will help you as good as possible
coupons for trainings or discounts can be redeemed during checkout of the training. coupons for Bits can be redeemed when you are logged in.

Managing Courses

You can enroll for a course by clicking the action button on the top right of the course outline page. if there is a payment required for the course you will be taken to the payment page first.
change your preferences in your account settings to stop receiving system e-mails. for newsletters you can sign out from the third party controlling our newsletter
Missing mobile purchase
If you purchased a course on iOS or Android, it's possible that the course was not registered to your account. Please email your purchase receipt to helpyou@educo.com.
Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.

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